Brand Identity, Social Media & Website Designer | PHILOSOPHICAL RYTHM

Jan 2022 - Present

- Created full brand identity - Developed graphics for social media - Conducted a strategic analysis of the brand.

Brand Identity, Social Media & Website Designer | AYESHA SHAH

Sep 2021 - Oct 2021

- Developed a complete personal brand identity - Website Design and Development (WIX) - Developed graphics for social media - Designed Pitch Deck Presentation

Brand Identity, Social Media & Website Designer | OUTBURST CONSULTING

Oct 2021 - Nov 2021

- Developed a complete brand identity - Website Design and Development (WIX) - Developed graphics for social media

IT Helpdesk Supervisor - MKAI/DELONIX CORPORATION (2019-04- 2021-04)

● Identified and quickly resolved problems in close collaboration with executives, leaders, and project managers. ● Managed the training and operations of the IT department. ● Resolved technology issues and managed to maximize development efficiencies with the executive team and CEO. ● Plans develop, align, and execute strategies to achieve client mission, vision, and purpose in collaboration with management teams. ● Oversaw the development and implementation of improvements to support and network operations. ● Reviewed employee performance and surveyed customers to determine areas for improvement. ● Liaise effectively with others to promote ongoing network design, reevaluation, and optimization that scales with company growth. ● Scheduled staff and delivered training materials and information. ● Recruited, trained, and supported IT Team and representatives. ● Evaluated and responded to incoming issues and requests for technical support assistance. ● Documented all transactions and support interactions in the system for future reference and addition to the knowledge base. ● Coaching and training end-users on the features, functions, and basic troubleshooting of software such as OS Ticketing System and Google Applications. ● Trained and supported end-users with software, hardware, and network standards and use processes. ● Wrote and presented reports on help desk activities. ● Authored over 20 IT manuals and problem resolutions in addition to supporting the knowledge base. ● Used OS ticketing systems to manage and process support actions and requests. ● Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services. ● Led facility management staff and consultants in producing business plans that focused on all aspects of facility operations, including setting priorities and job assignments.