Telemarketer

Sales development Representative | Beebee Ventures

Dec 2013 - May 2022

- make and receive over 150 cold and warm calls to potential customers to create awareness about available products and services. - record customer details, sales, and track orders and delivery - engaged in lead generation - professional use of a script to provide information about available products and their features and services. - take part in training - onboard new clients into CRM used for nurturing and follow-up. - collect correct information from leads and entered them into the provided database.

Customer Service Executive/Telemarketer/Underwriter | Crusader General Insurance Ltd.

Feb 2011 - Sep 2013

- make inbound and outbound calls to existing and potential clients - promptly resolve all tickets assigned to me - promptly issued policy documents, endorsements, and renewal of policies. - promptly followed up on clients on the renewal of expired policies. - Documented all clients' details in the CRM - managed a team of junior customer support for work efficiency

Customer Service officer

- professionally respond to incoming and outgoing calls from prospective and existing clients - promptly resolved all clients' concerns and issues - carried out underwriting of policies assigned - prepared and submitted several status reports - professional use of scripts to provide information about available services, packages, and products.