Cold Caller | Convert Wire

Jan 2022 - Apr 2022

Averaged 85% prospect conversation rate from cold meetings Actively prospected and cold called into accounts; typically 600+ cold calls each week Set an appointment Calling leads and getting an appointment from the leads Checking updates from scheduled appointments Following up with the leads Handled over 600 calls each day and processed transactions Offered thorough support knowledge aiding team assignments and deliverables. Executed outbound calls to existing customer base resulting in 80% increase in sales.

Virtual Assistant | Smart Virtual Staffing solution

Aug 2021 - Feb 2022

Led day-to-day operations for a staff of 10-15 employees Worked with tireless drive and determination to complete administration tasks promptly and accurately. Answered calls and emails efficiently, offering round-the-clock client and customer care. Used outstanding planning and organisation skills to manage multiple, international executive diaries and calendars. Demonstrated exceptional data entry skills, inputting and processing high-volume data within shared drives. Provided day-to-day administrative support, improving overall business efficiency. Utilised excellent communication and interpersonal skills to liaise effectively with international clients and customers. Provided exceptional customer care, resolving queries swiftly and professionally for positive outcomes. Answered incoming phone calls and sorted, distributed and sent mail correspondence. Answered phones and performed clerical office functions. Created weekly and monthly reports and presentations. Improved communication efficiency as primary liaison for departments, clients and vendors.

Customer Service Representative | Concentrix Philippines (Convergys)

Apr 2021 - Aug 2021

Achieved a 10% growth rate in customer retention leveraging valuable interpersonal skills Increased customer satisfaction with 25% by improving customer service Maintained monthly customer service score at 100% Assisted customers in finding out-of-stock items. Answered 500+ inbound calls per day and directed them to designated individuals or departments. Addressed customer service inquiries quickly and accurately. Resolved escalated customer issues quickly to drive client retention. Recommended, selected and helped locate merchandise based on customer needs and desires. Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction. Assisted approximately 500 customers each day with the items they purchased online questions or issues through inbound calls.

Jr. Process Associate | ThoughtFocus

Aug 2020 - Jan 2021

Accurately prepared accounting data analysis from client records against assignment deadlines. Provided accurate, reliable administrative support, keeping and filing precise, detailed audit records. Ensured swift resolution of customer issues, utilising dynamic research and interpersonal skills. Analysed client records to assess financial viability of lending applications. Ensured credit scoring and grading processes were fair and compliant whilst maintaining lending security. Recommended loan approvals and denials based on customer loan application reviews. Accurately compiled databases of applicants' credit histories, corporate financial statements and other financial information. Prepared documents setting out conditions of credit and loans, rates of repayment and loan periods, and providing information about customers' standing to financial and credit institutions.

ESL Tutor | Native Camp

Aug 2018 - Sep 2019

Evaluated students understanding of course material through examinations and in-depth essay writing. Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time. Organised fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning. Closely monitored and recorded student progress to create detailed learning plans for struggling students. Helped students with subject knowledge as well as general abilities in learning, studying and retaining information. Kept detailed student progress records, monitoring against agreed goals to deliver positive outcomes.

Customer Service Representative | Eliteinsure

Dec 2016 - Jul 2018

ncreased sales 80% by being attentive and providing world-class service. Articulated Healthcare value and explained options and differences to maximise customer satisfaction while driving sales. Used clever sales and upselling techniques to increase store purchases in higher-value items. Used smart selling and upselling techniques to enhance sales and customer interest in store's products. Proactively promoted products sales and promotions by communicating deals to customers during consultations. Interfaced with customers, determined needs, provided recommendations and up-sold services. Managed the arranging and booking on behalf of sales representatives to visit customers or leads when required.