Customer Service Representative | Convergys

Aug 2016 - Nov 2016

- Ensures high levels of customer satisfaction through excellent sales service. - Answers customer queries about ATT products/plan. - Assesses customers’ needs and provides the best assistance and information on what ATT can offer to the customer.

Freelance Virtual Assistant |

Jan 2022 - Present

- Media and Influencers List Building - Outreach to Influencers and Media - QA Website - Recruit freelancers

HR Administrator | Algorhythm Call Center Services

Apr 2021 - Feb 2022

- Managed the end to end recruitment process in the company - Responsible for strict implementation of the Company’s Rules and Regulations - Revised the Company’s Code of Conduct and Employee Handbook - Authorized Company Representative to Government offices - Released Memorandum regarding updates, new rules, etc. - Issue Notice of Disciplinary Notification, counsel Employees who violated the Company’s Code of Conduct, and serve suspension schedule. - Organize events and employee activities for the company - Support Operations by leading the whole customer service team - Coordinates with the client for their needs or manpower requests - Assist the Liaison Officer/Finance/Accounting Department

HR Staff - Employee Relations and Training and Development | Sanritsu Great International Corp.

Jan 2018 - Feb 2019

- Strictly implemented the Company’s Rules and Regulations and ensures Industrial Peace within the Company. - Counseled Employees who violated the Company’s Rules and Regulations to ensure proper acknowledgment of the Notice of Disciplinary Action (NDA). - Issued Notice of Disciplinary Action to the employees. - Prepared and budgeted training plan for the year. - Followed training procedure for the ISO audit and monitored the effectiveness of the training that the employees attended. - Supported recruitment team by interviewing applicants and conducting orientation for the newly hired employees. - Conducts Background Investigation to employees who are for regularization. - Organized the events in the company (Monthly Birthday Celebration of the employees, Monthly Holy Mass, Summer Outing, Christmas Party, etc.) - Authorized Company’s Representative to Government Offices. - Monitor and check company bills and create Requests for Payment to finance. - Coordinate with the Security Guards and VIP drivers if we or they have a concern

HR Staff - Recruiter (Project Based) | Monde Nissin Corporation

Apr 2017 - Aug 2017

- End to End Recruitment process (Assessment, Interview, collecting of requirements/documents, orientation/onboarding) - Attended job fairs in different places. - Made employee's Psychological Assessment Reports - Answered applicants or employees queries

Freelance Psychometrician

- Administer Psychological Tests to a client. - Scoring and Interpreting Psychological Tests. - Makes Psychology Assessment reports to a client. - Validates research questionnaires/test materials